Course Descriptions // Airport DCS Systems Training

The Airport DCS Systems curriculum currently consists of the online training courses below. The courses may be taken individually or purchased as a bundle at a discounted rate. Scroll down or click on the links below to read the descriptions or use the PayPal buttons to purchase:

Airport DCS Systems Training Courses

Training Bundle: AIRPORT DCS SKILLS FOR AIRLINE AGENTS
Completion Time: 40 hours
Overall Structure: 21 Lessons, 21 Drills, 21 Quizzes, 5 Final Exams (one exam per course)
Cost: USD $199
Package Description: A bundle of five courses providing essential coverage of the Amadeus Altea DCS system and how it is used to perform passenger check-in and ground handling procedures at an airport. If you are interested in potentially working at an airport or working for an airline, this course is the perfect way to test the waters and jumpstart your career.
Courses Included: Amadeus Altea DCS – System Basics, Amadeus Altea DCS – Check In, Amadeus Altea DCS – Seating, Amadeus Altea DCS – Passenger Data, Amadeus Altea DCS – Passenger Updates
Subjects Covered...
Course 1, System Basics... Altea DCS Features, Applications, Devices and Printers, Sign In to Altea, Sign Out of Altea, Advanced Sign In, User Interface, Layout, Navigation, Customization, Messenger App, Check Messages, Publish Messages. Course 2 Check In... Check-In Process Overview, Customer Identification Screen, Customer Selection Screen, Single Passenger Check-In, Customer Acceptance Screen, Check-In: Documented Passenger No Baggage, Check-In: Passenger with Checked Baggage and Seat Preference, Check-In: Passenger Missing Documentation, Multi-Passenger Check-In, Check-In: Passengers on Same Reservation, Check-In: Passengers on Different Reservations, Advanced Check-In Options, Check-In: Specific Flights, Check-In: Through Check-In, Check-In: Force Status, Check-In: Split Bags, Cancel Acceptance Screen, Cancel Check-In: Single Passenger No Baggage, Cancel Check-In: Single Passenger with Baggage, Cancel Check-In: Multi-Passenger with Baggage, Group Check-In. Course 3 Seating... Seat Allocation Options, Seatmap Types, Customer Seatmaps, Neutral Seatmaps, Allocate Seats: Single Passenger, Single Flight, Allocate Seats: Multi-Passenger, Connecting Flights, Seat Modification Options, Change Allocated Seats, De-Allocate Seats. Course 4 Passenger Data... Customer Product Record (CPR), Customer Links, Customer History, View Booking, Reservations App. Course 5 Passenger Updates... Service Request Screens, Add Service Request, Delete Service Request, FQTV Screens, Add FQTV, Delete FQTV, Comment Screens, Add Comment, Delete Comment, Infant Screens, Add Infant, Re-Associate Infant, Remove Infant, E-Ticket Association, Personal Details, Micellaneous Updates

Course: AMADEUS ALTEA DCS – SYSTEM BASICS

NOTE: This course is currently unavailable due to curriculum and technology upgrades. Please check back soon.

Completion Time: 8 hours
Course Structure: 4 Lessons, 4 Drills, 4 Quizzes, 1 Final Exam
Cost: USD $49
Course Description...
This course teaches the basics of the Amadeus Altea DCS System and the various features and applications that it offers for passenger and baggage ground handling services by airline agents at an airport. Students learn how to sign into the Altea DCS System, navigate between the main DCS applications, and check and publish messages to other airport-based airline agents. Hands-on work is performed on a real-world DCS system simulator that is exactly like the real thing, providing valuable hands-on experience while you learn.
Subjects Covered...
Altea DCS Features, Applications, Devices and Printers, Sign In to Altea, Sign Out of Altea, Advanced Sign In, User Interface, Layout, Navigation, Customization, Messenger App, Check Messages, Publish Messages.

Course: AMADEUS ALTEA DCS – CHECK IN

NOTE: This course is currently unavailable due to curriculum and technology upgrades. Please check back soon.

Completion Time: 12 hours
Course Structure: 6 Lessons, 6 Drills, 6 Quizzes, 1 Final Exam
Cost: USD $99
Course Description...
This course teaches how to use the Amadeus Altea DCS System to check-in passengers and their baggage at an airline counter at the airport. Students learn how to handle a wide variety of different passenger ground handling procedures and situations including single party and multi-party travel, with and without baggage, and even group travel. Work through the entire check-in process, including retrieving the reservation, making any necessary updates, advanced check-in options, and finalizing the process resulting in boarding passes and baggage tags getting printed out. Hands-on work is performed on a DCS system simulator that is exactly like the real thing, providing valuable hands-on experience while you learn. By the end of the course, students will have worked through a wide variety of different check-in scenarios that are just like what they will encounter at an actual airport, providing real-world skills and a fun and engaging learning experience.
Subjects Covered...
Check-In Process Overview, Customer Identification Screen, Customer Selection Screen, Single Passenger Check-In, Customer Acceptance Screen, Check-In: Documented Passenger No Baggage, Check-In: Passenger with Checked Baggage and Seat Preference, Check-In: Passenger Missing Documentation, Multi-Passenger Check-In, Check-In: Passengers on Same Reservation, Check-In: Passengers on Different Reservations, Advanced Check-In Options, Check-In: Specific Flights, Check-In: Through Check-In, Check-In: Force Status, Check-In: Split Bags, Cancel Acceptance Screen, Cancel Check-In: Single Passenger No Baggage, Cancel Check-In: Single Passenger with Baggage, Cancel Check-In: Multi-Passenger with Baggage, Group Check-In.

Course: AMADEUS ALTEA DCS – SEATING

NOTE: This course is currently unavailable due to curriculum and technology upgrades. Please check back soon.

Completion Time: 5 hours
Course Structure: 3 Lessons, 3 Drills, 3 Quizzes, 1 Final Exam
Cost: USD $49
Course Description...
This course teaches how to use Amadeus Altea DCS System to display seatmaps and manage passengers' seat assignments on upcoming flights. Students learn about the various options for allocating seats and how to select and allocate specific seats for departing passengers. They learn how to modify seat assignments as needed to accommodate flight and passenger changes including regrades. Hands-on work is performed on a DCS system simulator featuring graphical customer and neutral seatmaps which are exactly like those found on the live DCS system.
Subjects Covered...
Seat Allocation Options, Seatmap Types, Customer Seatmaps, Neutral Seatmaps, Allocate Seats: Single Passenger, Single Flight, Allocate Seats: Multi-Passenger, Connecting Flights, Seat Modification Options, Change Allocated Seats, De-Allocate Seats.

Course: AMADEUS ALTEA DCS – PASSENGER DATA

NOTE: This course is currently unavailable due to curriculum and technology upgrades. Please check back soon.

Completion Time: 5 hours
Course Structure: 3 Lessons, 3 Drills, 3 Quizzes, 1 Final Exam
Cost: USD $49
Course Description...
This course teaches how to use Amadeus Altea DCS System to view and interpret a passenger's Customer Product Record (CPR), the DCS equivalent of a PNR. It also teaches how to work with Customer Links and History displays, and how to directly access the GDS system from the DCS in order to verify bookings and other flight-related travel data.
Subjects Covered...
Customer Product Record (CPR), Customer Links, Customer History, View Booking, Reservations App

Course: AMADEUS ALTEA DCS – PASSENGER UPDATES

NOTE: This course is currently unavailable due to curriculum and technology upgrades. Please check back soon.

Completion Time: 10 hours
Course Structure: 5 Lessons, 5 Drills, 5 Quizzes, 1 Final Exam
Cost: USD $99
Course Description...
This course teaches how to use Amadeus Altea DCS System to makes updates to passengers' reservations at the airport including service requests, frequent traveller (FQTV) data, customer comments, infant passengers, e-ticket association, and personal details.
Subjects Covered...
Service Request Screens, Add Service Request, Delete Service Request, FQTV Screens, Add FQTV, Delete FQTV, Comment Screens, Add Comment, Delete Comment, Infant Screens, Add Infant, Re-Associate Infant, Remove Infant, E-Ticket Association, Personal Details, Micellaneous Updates