Outlines // Airport DCS Systems Training
Scroll down or click on the links below to see the outlines for the online Airport DCS Systems training courses.
Airport DCS Skills for Airline Agents
This is an overall training bundle consisting of the five online courses listed below. Each course may also be purchased/taken individually. The training bundle offers all courses at a discounted rate per course. Click the links below or scroll down to see the outline for each individual course.
Amadeus Altea DCS - System Basics
- Lesson 1: Altea DCS Features
- Part 1 – Introduction to Altea DC-CM
- Part 2 – Applications
- Part 3 – Devices and Printers
- Part 4 – Conclusion
- Lesson 2: Sign In and Out
- Part 1 – Sign In to Altea
- Part 2 – Sign Out of Altea
- Part 3 – Advanced Sign In
- Part 4 – Conclusion
- Lesson 3: User Interface
- Part 1 – Layout
- Part 2 – Navigation
- Part 3 – Customization
- Part 4 – Conclusion
- Lesson 4: Messenger App
- Part 1 – Messenger Overview
- Part 2 – Check Messages
- Part 3 – Publish Messages
- Part 4 – Conclusion
- Drills:
- Drill 1: Altea DCS Features
- Drill 2: Sign In and Out
- Drill 3: User Interface
- Drill 4: Messenger App
- Quizzes:
- Quiz 1: Altea DCS Features
- Quiz 2: Sign In and Out
- Quiz 3: User Interface
- Quiz 4: Messenger App
- Final Assessment Exams:
- Exam1: Final Assessment Exam
Amadeus Altea DCS - Check In
- Lesson 1: Passenger Identification
- Part 1 – Check-In Process Overview
- Part 2 – Customer Identification Screen
- Part 3 – Customer Selection Screen
- Part 4 – Conclusion
- Lesson 2: Single Passenger Check-In
- Part 1 – Customer Acceptance Screen
- Part 2 – Check-In: Documented Passenger, No Baggage
- Part 3 – Check-In: Passenger with Checked Baggage, Seat Preference
- Part 4 – Check-In: Passenger Missing Documentation
- Part 5 – Conclusion
- Lesson 3: Multi-Passenger Check-In
- Part 1 – Check-In: Passengers on Same Reservation
- Part 2 – Check-In: Passengers on Different Reservations
- Part 3 – Check-In: Additional Practice
- Part 4 – Conclusion
- Lesson 4: Advanced Check-In Options
- Part 1 – Advanced Check-In Options
- Part 2 – Check-In: Specific Flights
- Part 3 – Check-In: Through Check-In
- Part 4 – Check-In: Force Status
- Part 5 – Check-In: Split Bags
- Part 6 – Conclusion
- Lesson 5: Cancel Check-In
- Part 1 – Cancel Acceptance Screen
- Part 2 – Cancel Check-In: Single Passenger, No Baggage
- Part 3 – Cancel Check-In: Single Passenger with Baggage
- Part 4 – Cancel Check-In: Multi-Passenger with Baggage
- Part 5 – Conclusion
- Lesson 6: Group Check-In
- Part 1 – Group Check-In
- Part 2 – Check-In: Group Travel
- Part 3 – Conclusion
- Drills:
- Drill 1: Passenger Identification
- Drill 2: Single Passenger Check-In
- Drill 3: Multi-Passenger Check-In
- Drill 4: Advanced Check-In Options
- Drill 5: Cancel Check-In
- Drill 6: Group Check-In
- Quizzes:
- Quiz 1: Passenger Identification
- Quiz 2: Single Passenger Check-In
- Quiz 3: Multi-Passenger Check-In
- Quiz 4: Advanced Check-In Options
- Quiz 5: Cancel Check-In
- Quiz 6: Group Check-In
- Final Assessment Exams:
- Exam1: Final Assessment Exam
Amadeus Altea DCS - Seating
- Lesson 1: Allocate Seats
- Part 1 – Seat Allocation Options
- Part 2 – Customer Seatmaps
- Part 3 – Allocate Seats: Single Passenger, Single Flight
- Part 4 – Allocate Seats: Multi-Passenger, Connecting Flights
- Part 5 – Conclusion
- Lesson 2: Modify Seats
- Part 1 – Seat Modification Options
- Part 2 – Change Allocated Seats
- Part 3 – De-Allocate Seats
- Part 4 – Conclusion
- Lesson 3: Neutral Seatmaps
- Part 1 – Seatmap Types
- Part 2 – Display Neutral Seatmaps
- Part 3 – Conclusion
- Drills:
- Drill 1: Allocate Seats
- Drill 2: Modify Seats
- Drill 3: Neutral Seatmaps
- Quizzes:
- Quiz 1: Allocate Seats
- Quiz 2: Modify Seats
- Quiz 3: Neutral Seatmaps
- Final Assessment Exams:
- Exam1: Final Assessment Exam
Amadeus Altea DCS - Passenger Data
- Lesson 1: Customer Product Records
- Part 1 – Customer Product Record (CPR)
- Part 2 – Customer Records: Additional Practice
- Part 3 – Conclusion
- Lesson 2: Customer Links and History
- Part 1 – Customer Links
- Part 2 – Customer History
- Part 3 – Conclusion
- Lesson 3: Reservations App
- Part 1 – View Booking
- Part 2 – Reservations App
- Part 3 – Conclusion
- Drills:
- Drill 1: Customer Product Records
- Drill 2: Customer Links and History
- Drill 3: Reservations App
- Quizzes:
- Quiz 1: Customer Product Records
- Quiz 2: Customer Links and History
- Quiz 3: Reservations App
- Final Assessment Exams:
- Exam1: Final Assessment Exam
Amadeus Altea DCS - Passenger Updates
- Lesson 1: Service Requests
- Part 1 – Service Request Screens
- Part 2 – Add Service Request: All Flights
- Part 3 – Add Service Request: Specific Flight
- Part 4 – Delete Service Request
- Part 5 – Conclusion
- Lesson 2: FQTV Data
- Part 1 – FQTV Screens
- Part 2 – Add FQTV
- Part 3 – Delete FQTV
- Part 4 – Conclusion
- Lesson 3: Customer Comments
- Part 1 – Comment Screens
- Part 2 – Add and Delete Comment
- Part 3 – Add Comment: Additional Practice
- Part 4 – Conclusion
- Lesson 4: Infant Passengers
- Part 1 – Infant Screens
- Part 2 – Add Infant
- Part 3 – Re-Associate or Remove Infant
- Part 4 – Conclusion
- Lesson 5: E-Tickets and Other Updates
- Part 1 – E-Ticket Association
- Part 2 – Personal Details
- Part 3 – Miscellaneous Updates
- Part 4 – Conclusion
- Drills:
- Drill 1: Service Requests
- Drill 2: FQTV Data
- Drill 3: Customer Comments
- Drill 4: Infant Passengers
- Drill 5: E-Tickets and Other Updates
- Quizzes:
- Quiz 1: Service Requests
- Quiz 2: FQTV Data
- Quiz 3: Customer Comments
- Quiz 4: Infant Passengers
- Quiz 5: E-Tickets and Other Updates
- Final Assessment Exams:
- Exam1: Final Assessment Exam
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