Outlines // GDS Training // AMADEUS
Scroll down or click on the links below to see the outlines for the online Amadeus GDS training courses.
Introduction to Amadeus
Course Outline:
- Lesson 1: Introduction, signing in and out, encode and decode
- Preface – Introduction
- Section 1 – Introduction to the course
- Section 2 – Course outline
- Section 3 – Signing in to Amadeus
- Section 4 – Signing out of Amadeus
- Section 5 – Agent work areas
- Section 6 – Encode cities and airports
- Section 7 – Decode cities and airports
- Section 8 – Encode and decode airlines
- Lesson 2: Displaying a PNR
- Preface – Introduction
- Section 1 – Display a PNR
- Section 2 – Similar name lists
- Section 3 – Redisplay PNR
- Section 4 – PNR subfields
- Section 5 – PNR history
- Section 6 – Record locator return
- Lesson 3: Timetables, availability, schedules, access types
- Preface – Introduction
- Section 1 – Timetable displays
- Section 2 – Return timetables
- Section 3 – Basic flight availability
- Section 4 – Availability from a timetable
- Section 1 – Schedule displays
- Section 1 – Flight information
- Section 5 – Availability access levels
- Lesson 4: Return availability, availability change entries
- Preface – Introduction
- Section 1 – Return availability
- Section 2 – Availability change entries
- Quiz 1: Questions on Lessons 1-4
- Lesson 5: Building a PNR
- Preface – Introduction
- Section 1 – Booking seats on non-stop and direct flights
- Section 2 – Booking seats on connections
- Section 3 – Enter basic name elements
- Section 4 – Enter name elements with PTCs
- Section 5 – Enter contact elements
- Section 6 – Enter a ticketing element
- Section 7 – Enter a received-from element
- Section 8 – Build and end a complete PNR
- Section 9 – Priority waitlist
- Section 10 – Open segments
- Section 11 – ARNK segments
- Lesson 6: Practice building a PNR
- Preface – Introduction
- Section 1 – Practice building a PNR
- Lesson 7: Mailing address, billing address, frequent flyer
- Preface – Introduction
- Section 1 – Mailing address element
- Section 2 – Billing address element
- Section 3 – Frequent flyer element
- Lesson 8: General remark, OSI elements, SSR elements
- Preface – Introduction
- Section 1 – General Remark Element
- Section 2 – OSI Element
- Section 3 – SSR Element
- Lesson 9: Canceling and changing PNR elements
- Preface – Introduction
- Section 1 – Canceling mandatory elements
- Section 2 – Change ticketing and phone elements
- Section 3 – Update name elements
- Section 4 – Canceling optional PNR elements
- Section 5 – Changing address and general remark elements
- Section 6 – Changing OSI elements
- Section 7 – Changing SSR elements
- Section 8 – Rebooking itinerary segments
- Section 9 – Split a PNR in six steps
- Quiz 2: Questions on Lessons 5-9
- Lesson 10: Advance seating requests
- Preface – Introduction
- Section 1 – Basic seating request
- Section 2 – Seating requests with area preference
- Section 3 – Seating requests with psgr type
- Section 4 – Entering a seat wish
- Lesson 11: Seat maps and booking specific seats
- Preface – Introduction
- Section 1 – Seat map from a PNR
- Section 2 – Seat map from availability
- Section 3 – Request specific seats
- Section 4 – Specific seat wish
- Section 5 – Modify seating elements
- Lesson 12: Amadeus Cars I
- Preface – Introduction
- Section 1 – Multi-company car location lists
- Section 2 – Car encode and decode
- Section 3 – Single company car location lists
- Section 4 – Car location lists for a specific area
- Section 5 – Vehicle type codes
- Section 6 – Multi-company availability
- Section 7 – Multi-company availability with a return date
- Section 8 – Booking a car
- Section 9 – Single company availability
- Section 10 – Single company availability from a PNR
- Section 11 – Car availability options
- Lesson 13: Amadeus Cars II
- Preface – Introduction
- Section 1 – Car terms from availability
- Section 2 – Car terms from segment
- Section 3 – Specific parts of car terms
- Lesson 14: Amadeus Hotels I
- Preface – Introduction
- Section 1 – Introduction to booking hotels
- Section 2 – Hotel encode and decode
- Section 3 – Hotel location lists
- Section 4 – Multi-property hotel availability
- Section 5 – Multi-property hotel availability for a different occupancy level
- Section 6 – Single property availability
- Section 7 – Selling hotel rooms
- Lesson 15: Amadeus Hotels II
- Preface – Introduction
- Section 1 – Hotel features from multi-property availability
- Section 2 – Specific categories of hotel features
- Section 3 – Other hotel features entries
- Section 4 – Hotel pricing displays
- Section 5 – Hotel sell options
- Section 6 – More hotel sell options
- Section 7 – Add to or change hotel segments
- Section 8 – Delete from hotel segments
- Section 9 – Cancel hotel segments
- Quiz 3: Questions on Lessons 10-15
- Lesson 16: Fare displays and rules
- Preface – Introduction
- Section 1 – Classes of service
- Section 2 – Fare displays
- Section 3 – Fare displays for a specific carrier
- Section 4 – Fare displays with specific dates
- Section 5 – Fare displays for a specific fare type
- Section 6 – Fare display with taxes
- Section 7 – Changing fare displays
- Section 8 – Fare notes
- Section 9 – Displaying specific categories of fare notes
- Lesson 17: Pricing itineraries
- Preface – Introduction
- Section 1 – Basic itinerary pricing
- Section 2 – Moving to a single passenger pricing display
- Section 3 – Best buy pricing
- Section 4 – Stored pricing
- Section 5 – Displaying a TST from a list
- Section 6 – Form of payment--US and Canada
- Section 7 – Form of payment--all other countries
- Section 8 – Miscellaneous fare elements
- Lesson 18: Issuing tickets
- Preface – Introduction
- Section 1 – Introduction to ticketing
- Section 2 – Electronic ticketing
- Section 3 – Issuing electronic tickets
- Section 4 – Interline electronic tickets
- Section 5 – Ticketing with consolidator fares
- Section 6 – Issuing paper tickets
- Section 7 – Other ticketing arrangements - PTA and TOD
- Section 8 – Voiding tickets
- Lesson 19: Issuing EMDs
- Preface – Introduction
- Section 1 – Ancillary services and EMDs
- Section 2 – Pricing and ancillary service
- Section 3 – Issuing an EMD
- Section 4 – Standalone EMDs
- Lesson 20: Queues
- Preface – Introduction
- Section 1 – Introduction to queues
- Section 2 – Taking queue counts
- Section 3 – Queue placement
- Section 4 – Option element
- Section 5 – Accessing a queue
- Section 6 – Removing a PNR from queue
- Section 7 – Placing a PNR on the delay queue
- Lesson 21: Queue Tasks
- Preface – Introduction
- Section 1 – Queue task: changing segment status
- Section 2 – Queue task: schedule changes
- Section 3 – Queue task: confirmation queue
- Section 4 – Queue task: waitlist assurance
- Section 5 – Queue task: consolidator fares
- Quiz 4: Questions on Lessons 16-21
- Lesson 22: Calculator and currency functions, minimum connect times
- Preface – Introduction
- Section 1 – Amadeus calendar functions
- Section 2 – Amadeus clock functions
- Section 3 – Amadeus calculator functions
- Section 4 – Currency conversion
- Section 5 – Minimum connecting times
- Lesson 23: Help system and AIS
- Preface – Introduction
- Section 1 – Using the Help system
- Section 2 – Using the AIS
- Lesson 24: Timatic
- Preface – Introduction
- Section 1 – Introduction to Timatic
- Section 2 – Timatic help
- Section 3 – Entry requirements from a PNR
- Section 4 – Health information from a PNR
- Section 5 – Timatic full-text
- Section 6 – Timatic rules
- Section 7 – Timatic guided mode
- Section 8 – Timatic expert mode
- Lesson 25: Timaticweb
- Preface – Introduction
- Section 1 – Introducing Timaticweb
- Section 2 – Passport, Visa, & Health Info
- Section 3 – Retrieve Passport & Visa Requirements
- Section 4 – Retrieve Health Requirements
- Section 5 – Country Information
- Section 6 – Terms & Definitions
- Section 7 – City & Country Codes
- Section 8 – News
- Quiz 5: Questions on Lessons 22-25
- Final Assessment Exam 1: Final Assessment Exam
- Final Assessment Exam 2: Final Assessment Exam - UK Students
Moving to Amadeus
Course Outline:
- Lesson 1: Sign in, Encode/Decode, Help, AIS, Time/Date
- Preface – Introduction
- Section 1 – Course outline
- Section 2 – Signing in and out
- Section 3 – Agent work areas
- Section 4 – Amadeus Help system
- Section 5 – Amadeus Information System -- AIS
- Section 6 – Encode and decode
- Section 7 – Amadeus time and date functions
- Section 8 – Review questions
- Section 9 – Recap
- Lesson 2: PNR Overview
- Preface – Introduction
- Section 1 – Basic PNR retrieval
- Section 2 – Subfield display
- Section 3 – Recap
- Quiz 1: Questions on the material in Lessons 1 and 2
- Lesson 3: Flight Availability I
- Preface – Introduction
- Section 1 – Flight availability
- Section 2 – Return availability
- Section 3 – Availability options
- Section 4 – Alliance availability
- Section 5 – Availability Change Options
- Section 6 – Review questions
- Section 7 – Recap
- Lesson 4: Flight Availability II
- Preface – Introduction
- Section 1 – Availability access types
- Section 2 – Direct Access availability
- Section 3 – Dual city pair availability
- Section 4 – Flight information
- Section 5 – Minimum connecting times
- Section 6 – Recap
- Quiz 2: Questions on the material in Lessons 3 and 4
- Lesson 5: Building PNR I
- Preface – Introduction
- Section 1 – Booking seats from availability
- Section 2 – Direct sell, open and ARNK segments
- Section 3 – Enter name elements
- Section 4 – Enter contact elements
- Section 5 – Enter a ticketing element
- Section 6 – Enter a received-from element
- Section 7 – Build and end a complete PNR
- Section 8 – Review questions
- Section 9 – Recap
- Exercise 1: Practice building 5 PNRs
- Lesson 6: Building PNR II
- Preface – Introduction
- Section 1 – Remark Element
- Section 2 – Address Elements
- Section 3 – Frequent flyer element
- Section 4 – OSI Element
- Section 5 – SSR element
- Section 6 – Form of payment element
- Section 7 – Commission element
- Section 8 – Review questions
- Section 9 – Recap
- Exercise 2: Practice adding optional elements to 3 PNRs
- Lesson 7: Changing and Canceling PNR Elements
- Preface – Introduction
- Section 1 – Cancel PNR elements
- Section 2 – Change contact and ticketing elements
- Section 3 – Change name elements
- Section 4 – Rebook itinerary segments
- Section 5 – Manually rearrange segments
- Section 6 – Changing segment status
- Section 7 – Review questions
- Section 8 – Recap
- Exercise 3: Practice modifying 5 PNRs
- Quiz 3: Questions on the material in Lessons 5-7
- Lesson 8: Seat Maps and Seat Assignment
- Preface – Introduction
- Section 1 – Seating requests by type
- Section 2 – Seat maps and specific seat assignment
- Section 3 – Modify seating elements
- Section 4 – Recap
- Lesson 9: Profiles
- Preface – Introduction
- Section 1 – Displaying profiles
- Section 2 – Creating PNRs from profiles
- Section 3 – Modify profiles
- Section 4 – Recap
- Exercise 4: Practice building PNRs from profiles
- Lesson 10: PNR Claim, Non-Homogeneous PNRs, PNR Replication
- Preface – Introduction
- Section 1 – PNR claim
- Section 2 – Passive segments
- Section 3 – Non-homogeneous PNRs
- Section 4 – PNR replication
- Section 5 – Review questions
- Section 6 – Recap
- Quiz 4: Questions on the material in Lessons 8-10
- Lesson 11: Fares
- Preface – Introduction
- Section 1 – Fare displays
- Section 2 – Displaying fare notes
- Section 3 – Displaying fare note categories
- Section 4 – Recap
- Lesson 12: Itinerary Pricing
- Preface – Introduction
- Section 1 – Itinerary pricing for single passenger
- Section 2 – Itinerary pricing for multiple passengers
- Section 3 – Moving between multiple and single psgr pricing
- Section 4 – Stored itinerary pricing
- Section 5 – Itinerary pricing with optional modifiers
- Section 6 – Itinerary pricing with discounted fares (unifares)
- Section 7 – Fare elements
- Section 8 – Itinerary pricing with Value Pricer
- Section 9 – Fare notes from itinerary pricing
- Section 10 – Recap
- Exercise 5: Practice pricing 3 PNRs
- Quiz 5: Questions on the material in Lessons 11 and 12
- Lesson 13: Cars
- Preface – Introduction
- Section 1 – Vehicle type codes
- Section 2 – Direct car sell
- Section 3 – Car location lists
- Section 4 – Car availability and rate displays
- Section 5 – Modifying and canceling car segments
- Section 6 – Review questions
- Section 7 – Recap
- Exercise 6: Practice booking cars
- Lesson 14: Hotels
- Preface – Introduction
- Section 1 – Hotel-related encode, decode and HELP entries
- Section 2 – Hotel location lists
- Section 3 – Hotel Availability
- Section 4 – Hotel Bookings
- Section 5 – Review questions
- Section 6 – Recap
- Lesson 15: Hotels
- Preface – Introduction
- Section 1 – Hotel features displays
- Section 2 – Displaying specific categories of hotel features
- Section 3 – Hotel pricing displays
- Section 4 – Review questions
- Section 5 – Recap
- Lesson 16: Queues
- Preface – Introduction
- Section 1 – Queue count
- Section 2 – Placing PNRs on queue
- Section 3 – Option element
- Section 4 – Queues Access
- Section 5 – Remove PNRs from queue
- Section 6 – Delay PNRs from queue
- Section 7 – Recap
- Lesson 17: Ticket and Invoice/Itinerary Printing
- Preface – Introduction
- Section 1 – Basic ticketing entry
- Section 2 – Optional ticketing qualifiers
- Section 3 – Electronic ticket record
- Section 4 – Invoice entries
- Section 5 – Invoice adjustment remarks
- Section 6 – Recap
- Exercise 7: Practice working queues
- Quiz 6: Questions on the material in Lessons 13-17
- Final Assessment Exam 1: Final Assessment Exam
Ticket Exchanges with Amadeus
Course Outline:
- Lesson 1 - Introduction to Ticket Exchanges
- Part 1 - What is a Ticket Exchange?
- Part 2 - Identify Ticketed PNRs
- Part 3 - Types of Ticket Exchanges
- Part 4 - Other Terms and Concepts
- Part 5 - Amadeus Ticket Exchange Tools
- Part 6 - Review Questions
- Lesson 2 - Electronic Ticket Records (ETRs)
- Part 1 - Transitional Stored Tickets (TSTs)
- Part 2 - ETR Information
- Part 3 - Practice Reading an ETR
- Lesson 3 - Electronic Miscellaneous Documents (EMDs)
- Part 1 - EMD Types
- Part 2 - Transitional Stored Miscellaneous (TSM)
- Part 3 - EMD Information
- Part 4 - Practice Reading an EMD
- Lesson 4 - Fare Research for Ticket Exchanges
- Part 1 - Historical Fare Rules
- Part 2 - Practice 1: Changing Outbound
- Part 3 - Practice 2: Changing Return
- Lesson 5 - Research Multiple Fare Basis Codes
- Part 1 - Rules for Multiple FBC
- Part 2 - Practice 1: Multiple FBC
- Part 3 - Practice 2: Multiple FBC
- Lesson 6 - Amadeus Ticket Changer Basics
- Part 1 - Amadeus Ticket Changer Overview
- Part 2 - ATC Ticket Exchange Process
- Part 3 - ATC Step 1 - Update Itinerary
- Part 4 - ATC Step 2 - Price New Itinerary
- Part 5 - ATC Step 3 - Prepare PNR for Ticket Issuance
- Part 6 - ATC Step 4 - Issue New Ticket and Other Documents
- Lesson 7 - Basic Exchanges: Revalidations and Reissues
- Part 1 - Introduction to Basic Exchanges
- Part 2 - Practice - Revalidation - Full Exchange
- Part 3 - Practice - Reissue - Full Exchange
- Part 4 - Practice - Reissue - Partial Exchange, Add Collect
- Lesson 8 - Exchanges with Penalty Fees
- Part 1 - Introduction to Penalty Fees in ATC
- Part 2 - Practice - Revalidation with Penalty on EMD
- Part 3 - Practice - Reissue with Penalty on EMD (Multi-passenger)
- Part 4 - Practice - Reissue with Add Collect and Penalty on EMD
- Lesson 9 - Exchanges with Residual Values
- Part 1 - Introduction to Exchanges with Residual Value
- Part 2 - Practice - Reissue with Refundable Residual on EMD
- Part 3 - Practice - Reissue with Residual and Penalty
- Lesson 10 - Non-Standard Exchanges
- Part 1 - Introduction to Non-Standard Exchanges in ATC
- Part 2 - Practice - Non-VC Reissue
- Part 3 - Non-Standard Penalty Collection Methods
- Part 4 - Practice - Reissue with Penalty as Tax
- Part 5 - Practice - Reissue with Penalty as Tax, Multiple Currencies
- Quizzes:
- Quiz1 - Ticket Exchange Essentials
- Quiz2 - Amadeus Ticket Changer
- Final Assessment Exams:
- Exam1 - Ticket Exchange Essentials
- Exam2 - Amadeus Ticket Changer
Comprehensive Amadeus
Comprehensive Amadeus is a special all-in-one training package consisting of seven total courses, listed below. Each course may also be purchased/taken individually. The Comprehensive package offers the complete bundle at a discounted price per course. Click the links below or scroll down to see the outline for each individual course.
- Airline Reservations I
- Airline Reservations II
- Automated Fares and Ticketing
- Car Reservations
- Hotel Reservations
- TourSource
- TIMATIC
Amadeus – Airline Reservations I
- Lesson 1 - Introduction, signing in and out, work areas
- Part 1 - Navigational Tutorial
- Part 2 - Course information and outline
- Part 3 - What is a GDS?
- Part 4 - Signing in to Amadeus
- Part 5 - Signing out of Amadeus
- Part 6 - Agent work areas
- Part 7 - Review questions
- Part 8 - Recap
- Lesson 2 - Encode and Decode
- Part 1 - Encode cities and airports
- Part 2 - Decode cities and airports
- Part 3 - Encode and decode airline names and codes
- Part 4 - Encode and decode aircraft equipment
- Part 5 - Encode and decode countries and states
- Part 6 - Review questions
- Part 7 - Recap
- Lesson 3 - Introduction to the PNR
- Part 1 - Basic PNR retrieval
- Part 2 - Retrieve PNRs from a similar name list
- Part 3 - Miscellaneous PNR retrieval entries
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 4 - PNR redisplay, subfield display
- Part 1 - Redisplay current PNR
- Part 2 - Subfield display
- Part 3 - Display PNR history
- Part 4 - Display airline record locators
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 5 - Timetable, flight details
- Part 1 - Basic timetables
- Part 2 - Scrolling in timetables
- Part 3 - Return timetables
- Part 4 - Displaying flight information
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 6 - Flight availability, return availability, schedules, shortcut flight info
- Part 1 - Basic flight availability
- Part 2 - Availability from a timetable
- Part 3 - Return travel
- Part 4 - Return availability
- Part 5 - Schedule displays
- Part 6 - Flight information from availability and a PNR
- Part 7 - Review questions
- Part 8 - Recap
- Lesson 7 - Booking Seats from Availability
- Part 1 - Booking seats on non-stop and direct flights
- Part 2 - Booking seats on connections
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 8 - Name Elements, Contact Elements
- Part 1 - Enter basic name elements
- Part 2 - Enter name elements with PTCs
- Part 3 - Enter contact elements
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 9 - Ticketing Element, Received-From Element
- Part 1 - Enter a ticketing element
- Part 2 - Enter a received-from element
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 10 - Build and end a complete PNR
- Part 1 - Build and end a complete PNR
- Part 2 - Review questions
- Part 3 - Recap
- Lesson 11 - Canceling and changing mandatory PNR elements
- Part 1 - Cancel mandatory PNR elements
- Part 2 - Change TK and AP elements
- Part 3 - Update name elements
- Part 4 - Rebook itinerary segments
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 12 - Mailing and billing elements
- Part 1 - Mailing Address Element
- Part 2 - Billing Address Element
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 13 - General remark and OSI elements
- Part 1 - General Remark Element
- Part 2 - OSI Element
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 14 - SSR and frequent flyer elements
- Part 1 - SSR element
- Part 2 - Frequent flyer element
- Part 3 - TSA Secure Flight documentation
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 15 - Canceling and changing optional PNR elements
- Part 1 - Canceling optional PNR elements
- Part 2 - Changing address and general remark elements
- Part 3 - Changing OSI elements
- Part 4 - Changing SSR elements
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 16 - Advance seating requests
- Part 1 - Basic seating request
- Part 2 - Seating requests with area preference
- Part 3 - Seating requests with psgr type
- Part 4 - Entering a seat wish
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 17 - Seat maps
- Part 1 - Seat map from a PNR
- Part 2 - Seat map from availability
- Part 3 - Display a seat map directly
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 18 - Request specific seats, specific seat wish, modify seating
- Part 1 - Request specific seats
- Part 2 - Specific seat wish
- Part 3 - Modify seating elements
- Part 4 - Paid seating
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 19 - Calculator and currency functions, minimum connect times
- Part 1 - Amadeus calendar functions
- Part 2 - Amadeus clock functions
- Part 3 - Amadeus calculator functions
- Part 4 - Currency conversion
- Part 5 - Minimum connecting times
- Part 6 - Review questions
- Part 7 - Recap
- Lesson 20 - Help system
- Part 1 - Using the Help system
- Part 2 - Review questions
- Part 3 - Recap
- Lesson 21 - AIS
- Part 1 - Using the AIS
- Part 2 - Review questions
- Part 3 - Recap
- Drills 1-21 (one per lesson)
- Exercises:
- Exercise 1 - Practice retrieving 5 PNRs
- Exercise 2 - Practice working with timetables and availability displays
- Exercise 3 - Practice working with basic PNRs
- Exercise 4 - Practice working with PNRs
- Amadeus Emulator
- Quizzes:
- Quiz 1 - Questions on Lessons 1 through 4
- Quiz 2 - Questions on Lessons 5 and 6
- Quiz 3 - Questions on Lessons 7 through 11
- Quiz 4 - Questions on Lessons 12 through 15
- Quiz 5 - Questions on Lessons 16 through 18
- Quiz 6 - Questions on Lessons 19 through 21
- Final Assessment Exams:
- Exam1 - Final Assessment Exam
- Exam2 - Final Assessment Exam - UK Students
Amadeus – Airline Reservations II
- Lesson 1 - Advanced availability entries
- Part 1 - Course outline
- Part 2 - Brief introduction to advanced availability
- Part 3 - Other availability types
- Part 4 - Dual city pair availability
- Part 5 - Carrier specific availability
- Part 6 - Carrier preferred availability
- Part 7 - Additional availability options
- Part 8 - Availability change entries
- Part 9 - Airline alliances, codeshares, low cost carriers
- Part 10 - Review questions
- Part 11 - Recap
- Lesson 2 - Access types
- Part 1 - Access types
- Part 2 - Direct Access availability
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 3 - Direct sell, waitlist, open/ARNK/passive segments
- Part 1 - Direct sell
- Part 2 - Priority waitlist
- Part 3 - Open segments
- Part 4 - ARNK segments
- Part 5 - Passive segments
- Part 6 - Ghost segments
- Part 7 - Journey types in PNR itineraries
- Part 8 - Review questions
- Part 9 - Recap
- Lesson 4 - PNR claim, rearrange segments
- Part 1 - PNR claim
- Part 2 - Manually rearrange segments
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 5 - Split PNR
- Part 1 - Split a PNR in six steps
- Part 2 - Review questions
- Part 3 - Recap
- Lesson 6 - Working with non-homogeneous PNRs
- Part 1 - Non-homogeneous PNRs
- Part 2 - Review questions
- Part 3 - Recap
- Lesson 7 - Working with customer profiles
- Part 1 - Displaying profiles
- Part 2 - Creating PNRs from profiles
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 8 - Queue count, queue placement, option element
- Part 1 - Introduction to queues
- Part 2 - Counting the PNRs on queue
- Part 3 - Placing PNRs on queue
- Part 4 - Option element
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 9 - Queue access/exit, remove/delay queued PNRs
- Part 1 - Access queues
- Part 2 - Remove PNRs from queue
- Part 3 - Delay PNRs from queue
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 10 - Segment status, schedule change, waitlist assurance
- Part 1 - Changing segment status
- Part 2 - Processing schedule changes on queue
- Part 3 - Working through the confirmation queue
- Part 4 - Waitlist assurance
- Part 5 - Review questions
- Part 6 - Recap
- Drills 1-10 (one per lesson)
- Exercises:
- Exercise 1 - Practice working with 5 PNRs
- Exercise 2 - Practice of advanced PNR concepts
- Exercise 3 - Practice working with queues
- Amadeus Emulator
- Quizzes:
- Quiz 1 - Questions on Lessons 1 through 3
- Quiz 2 - Questions on Lessons 4 through 7
- Quiz 3 - Questions on Lessons 8 through 10
- Final Assessment Exams:
- Exam1 - Final Assessment Exam
- Exam2 - Final Assessment Exam - UK Students
Amadeus – Automated Fares and Ticketing
- Lesson 1 - Basic fare displays, carrier specific fares
- Part 1 - Course outline
- Part 2 - Retrieve a basic fare display
- Part 3 - Carrier specific fare displays
- Part 4 - Carrier specific display without YY fares
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 2 - Fare displays for specific dates
- Part 1 - Adding date options to fare requests
- Part 2 - Review questions
- Part 3 - Recap
- Lesson 3 - Additional fare display options
- Part 1 - Display fares of a specific type
- Part 2 - Fare tax options
- Part 3 - Other fare display options
- Part 4 - Combining fare display options
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 4 - Fare display follow up entries
- Part 1 - Fare display change entries
- Part 2 - Display booking codes for fares
- Part 3 - Display fare routing information
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 5 - Fare notes
- Part 1 - Displaying fare notes
- Part 2 - Displaying specific categories of fare notes
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 6 - Itinerary pricing
- Part 1 - Basic itinerary pricing
- Part 2 - Moving between multiple and single psgr pricing
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 7 - Stored itinerary pricing
- Part 1 - Stored pricing
- Part 2 - Displaying a TST from a list
- Part 3 - Delete a TST
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 8 - Best buy pricing
- Part 1 - Best buy itinerary pricing
- Part 2 - Best buy with automatic rebook
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 9 - Pricing options
- Part 1 - Pricing specific passengers
- Part 2 - Pricing specific segments
- Part 3 - Pricing specific passenger types
- Part 4 - Additional pricing options
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 10 - PNR fare elements
- Part 1 - Form of payment (US and Canada)
- Part 2 - Form of payment (all other users)
- Part 3 - Commission element
- Part 4 - Fare endorsement/restriction element
- Part 5 - Change/delete fare elements
- Part 6 - Review questions
- Part 7 - Recap
- Lesson 11 - Ticketing
- Part 1 - Introduction to ticketing
- Part 2 - Issuing electronic tickets
- Part 3 - Paper ticketing
- Part 4 - Ticketing options
- Part 5 - Working through the ticketing queue
- Part 6 - Other ticketing arrangements - PTA and TOD
- Part 7 - Voiding tickets
- Part 8 - Ticket exchange overview
- Part 9 - Invoice and itinerary functions
- Part 10 - Review questions
- Part 11 - Recap
- Lesson 12 - Issuing EMDs
- Part 1 - Ancillary services and EMDs
- Part 2 - Pricing an ancillary service
- Part 3 - Issuing an EMD
- Part 4 - Standalone EMDs
- Part 5 - Review questions
- Part 6 - Recap
- Drills 1-12 (one per lesson)
- Exercises:
- Exercise 1 - Practice working with fares
- Exercise 2 - Practice of itinerary pricing
- Exercise 3 - Practice working with fare elements and ticketing
- Amadeus Emulator
- Quizzes:
- Quiz 1 - Questions on Lessons 1 through 5
- Quiz 2 - Questions on Lessons 6 through 9
- Quiz 3 - Questions on Lessons 10 through 12
- Final Assessment Exams:
- Exam1 - Final Assessment Exam
- Exam2 - Final Assessment Exam - UK Students
Amadeus – Car Reservations
- Lesson 1 - Car location lists
- Part 1 - Course outline
- Part 2 - Introduction to the Amadeus car reservation system
- Part 3 - Multi-company car location lists
- Part 4 - Encode/decode car company names/codes
- Part 5 - Single-company car location lists
- Part 6 - Car location lists for a specific area
- Part 7 - Review questions
- Part 8 - Recap
- Lesson 2 - Display and book from multi-company car availability
- Part 1 - Vehicle type codes
- Part 2 - Multi-company car availability
- Part 3 - Multi-company availability with a return date
- Part 4 - Book a car from multi-company availability
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 3 - Display and book from single company car availability
- Part 1 - Single company availability from a multi-company display
- Part 2 - Single company availability from a PNR segment
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 4 - Direct car availability entries
- Part 1 - Direct multi-company car availability
- Part 2 - Direct single company car availability
- Part 3 - Single company availability from a car location list
- Part 4 - Direct single company car availability (non-airport locations)
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 5 - Car availability options
- Part 1 - Car availability options
- Part 2 - Add options to an existing availability display
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 6 - Car sell options and direct car sell
- Part 1 - Car sell options
- Part 2 - Car sell from a PNR
- Part 3 - Direct car sell and sell from a location list
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 7 - Car segment modify entries
- Part 1 - Add or change car segment fields
- Part 2 - Delete car segment fields
- Part 3 - Cancel entire car segment
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 8 - Car rate features, car terms, car policy
- Part 1 - Car rate features from availability
- Part 2 - Car terms from availability
- Part 3 - Car rate features or car terms from a PNR
- Part 4 - Display specific portions of car rate features
- Part 5 - Car policy
- Part 6 - Review questions
- Part 7 - Recap
- Drills 1-8 (one per lesson)
- Exercises:
- Exercise 1 - Practice booking cars
- Exercise 2 - Practice booking cars with availability and sell options
- Exercise 3 - Practice working with car bookings
- Amadeus Emulator
- Quizzes:
- Quiz 1 - Questions on Lessons 1 through 4
- Quiz 2 - Questions on Lessons 5 and 6
- Quiz 3 - Questions on Lessons 7 and 8
- Final Assessment Exams:
- Exam1 - Final Assessment Exam
Amadeus – Hotel Reservations
- Lesson 1 - Hotel location lists
- Part 1 - Course outline
- Part 2 - Introduction to Amadeus Hotels
- Part 3 - Multi-company hotel location lists
- Part 4 - Encode/decode hotel company names/codes
- Part 5 - Single company hotel location lists
- Part 6 - Hotel location lists for a specific area
- Part 7 - Review questions
- Part 8 - Recap
- Lesson 2 - Display multi-property hotel availability
- Part 1 - Multi-property hotel availability from a PNR
- Part 2 - Multi-property hotel availability for other occupancy levels
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 3 - Display and book from single property hotel availability
- Part 1 - Single property availability from a multi-property display
- Part 2 - Book a room from single property availability
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 4 - Direct hotel availability entries
- Part 1 - Direct multi-property hotel availability
- Part 2 - Direct single property hotel availability
- Part 3 - Multi-property hotel availability from a location list
- Part 4 - Single property hotel availability from a location list
- Part 5 - Review questions
- Part 6 - Recap
- Lesson 5 - Hotel display options
- Part 1 - Hotel display options
- Part 2 - Combine hotel display options
- Part 3 - Add options to an existing hotel display
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 6 - Hotel points of reference
- Part 1 - Reference points list by category
- Part 2 - Reference points list by name
- Part 3 - Multi-property availability for a reference point
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 7 - Hotel features entries
- Part 1 - Displaying hotel features from multi-property availability
- Part 2 - Displaying specific categories of hotel features
- Part 3 - Displaying features from single property availability
- Part 4 - Hotel pricing displays
- Part 5 - Miscellaneous hotel features/pricing entries
- Part 6 - Review questions
- Part 7 - Recap
- Lesson 8 - Hotel sell options and chain-specific help pages
- Part 1 - Hotel sell options
- Part 2 - More hotel sell options
- Part 3 - Chain-specific hotel help pages
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 9 - Book a hotel directly and from a location list
- Part 1 - Book a hotel directly
- Part 2 - Book a hotel from a location list
- Part 3 - Review questions
- Part 4 - Recap
- Lesson 10 - Change, add to, delete from, and cancel hotel segments
- Part 1 - Adding to and changing hotel segments
- Part 2 - Delete from a hotel segment
- Part 3 - Cancel an entire hotel segment
- Part 4 - Review questions
- Part 5 - Recap
- Drills 1-10 (one per lesson)
- Exercises:
- Exercise 1 - Practice booking hotel rooms
- Exercise 2 - Practice booking hotel rooms
- Exercise 3 - Practice booking hotel rooms
- Amadeus Emulator
- Quizzes:
- Quiz 1 - Questions on Lessons 1 through 4
- Quiz 2 - Questions on Lessons 5 through 8
- Quiz 3 - Questions on Lessons 9 and 10
- Final Assessment Exams:
- Exam1 - Final Assessment Exam
Amadeus – Tour Source
- Lesson 1 - The Tour Source system
- Part 1 - Course outline
- Part 2 - Introduction to TourSource
- Part 3 - Tour information in AIS
- Part 4 - Use TourSource to request brochures
- Part 5 - TourSource PNRs in Amadeus
- Part 6 - Review questions
- Part 7 - Recap
- Lesson 2 - Book tours in TourSource
- Part 1 - Book a tour from American Express Vacations (AXV)
- Part 2 - Apply payment to a tour booking
- Part 3 - Book a tour from Continental Vacations (CAV)
- Part 4 - Review questions
- Part 5 - Recap
- Lesson 3 - Modify a tour booking, complete TourSource entries
- Part 1 - Cancel a TourSource booking
- Part 2 - Change a TourSource booking
- Part 3 - Complete list of TourSource entries
- Part 4 - Review questions
- Part 5 - Recap
- Quizzes:
- Quiz 1 - Questions on Lessons 1 through 3
- Final Assessment Exams:
- Exam1 - Final Assessment Exam
Amadeus – Timatic
- Lesson 1 – Timatic Basics
- Part 1 – Course outline
- Part 2 – Introduction to Timatic
- Part 3 – Timatic help
- Part 4 – Entry requirements from a PNR
- Part 5 – Health information from a PNR
- Part 6 – Timatic practice scenarios
- Part 7 – Review questions
- Part 8 – Recap
- Lesson 2 – Timatic full-text, guided/expert modes
- Part 1 – Timatic full-text
- Part 2 – Timatic guided mode
- Part 3 – Timatic expert mode
- Part 4 – Review questions
- Part 5 – Recap
- Lesson 3 – Miscellaneous Timatic entries
- Part 1 – Timatic rules
- Part 2 – Timatic news
- Part 3 – Timatic city lists
- Part 4 – Timatic country groups
- Part 5 – Review questions
- Part 6 – Recap
- Lesson 4 – Timaticweb
- Part 1 – Introducing Timaticweb
- Part 2 – Passport, Visa, and Health Info
- Part 3 – Retrieve Passport and Visa Requirements
- Part 4 – Retrieve Health Requirements
- Part 5 – Country Information
- Part 6 – Terms and Definitions
- Part 7 – City and Country Codes
- Part 8 – News
- Part 9 – Conclusion
- Drills 1-3 (one per lesson)
- Quizzes:
- Quiz 1 – Questions on Lessons 1 through 4
- Final Assessment Exams:
- Exam1 – Final Assessment Exam
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