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Course Descriptions // GDS Training // AMADEUS

Authorized, hands-on, online training courses on the Amadeus GDS Travel Reservations Systems. Globally recognized training. Gain experience while you learn.

The Amadeus training curriculum consists of the online courses listed below. Click or scroll down to learn more and register.

Amadeus Training Courses


Course: INTRODUCTION TO AMADEUS
Completion Time: 40 hours
Course Structure: 25 Lessons, 5 Quizzes, 1 Final Exam
Cost: USD $199
Course Description: A fast-paced yet thorough introduction to the Amadeus GDS.
Subjects Covered...
AIS, access type indicators, additional hotel entries, addresses, basic flight availability, booking a car at a passenger's destination, booking a hotel at a passenger's destination, building a complete PNR and ending transaction, canceling seating elements, car terms, changing and deleting PNR data, changing segment status, displaying the subfields of a PNR, encoding and decoding cities, airports and airlines, entering fare elements, fare displays, fare notes, flight sell, follow-up availability entries, frequent-flyer element, general remarks, HELP system, hotel segment modification, introduction to classes of service and basic restrictions, introduction to the PNR, itinerary pricing, miscellaneous Amadeus functions, name element, OSI elements, PNR management, PNR queues, practice building complete PNRs, rebooking itinerary segments, received-from element, retrieving a PNR from a similar name list, retrieving a PNR from the Amadeus database, return availability, SSR elements, seat maps, seat requests and wishes, signing in and out, specific seat request and seat wish, telephone element, ticketing, ticketing element, timetables, waitlist assurance, working through a PNR queue



Training Package: COMPREHENSIVE AMADEUS
Completion Time: 120 hours
Overall Structure: 64 Lessons, 59 Drills, 25 Exercises, 20 Quizzes, 7 Final Exams (one exam per course)
Cost: USD $399
Package Description: A special package of seven courses providing comprehensive coverage of the Amadeus GDS.
Subjects Covered...
Course 1, Airline Reservations Part 1: Agent work areas, AIS, basic and advanced PNR elements, basic flight availability, basic timetables, basic/miscellaneous PNR retrieval entries, book/cancel/rebook segments, calculator functions, calendar functions, cancel/change PNR elements, change/cancel seating elements, clock functions, currency conversion, encode/decode aircraft equipment, encode/decode airlines, encode/decode cities and airports, encode/decode countries, flight details, help system, seat maps/requests/wishes, sign in/out. Course 2, Airline Reservations Part 2: Advanced flight availability, ARNK segments, change segment status, direct access, non-homogeneous PNRs, open segments, option element, passive segments, placing PNRs on queue, PNR claim, priority waitlist, profiles, queues, schedule changes, split PNR, waitlist assurance, waitlist segments. Course 3, Automated Fares and Ticketing: "Best Buy" pricing, "Best Buy" pricing with automatic rebook, change/delete fare elements, change/modify fare displays, commission element, create TST, delete TST, electronic ticketing, fare displays, fare endorsement element, fare notes, fare routing information, fare rules, form of payment, itinerary pricing, pricing specific passenger types, pricing specific passengers, pricing specific segments, print tickets, print tickets from queue, issuing EMDs. Course 4, Rental Car Reservations: Availability single company, availability multi-company, availability options, book direct, book from a location list, book from availability, book from a PNR, book with options, cancel car segment, car segment amendments, car segment fields, car terms from a PNR, car terms from availability, encode/decode car company names/codes, location lists multi-company, location lists single company, rules, vehicle type codes. Course 5, Hotel Reservations: Access plus hotels, availability direct, availability from location list, availability from a PNR, availability from multi-property availability, book direct, book from location list, book with options, display options, encode/decode hotel company names/codes, hotel features, hotel help pages, hotel segments - adding, changing, deleting, location lists, pricing displays. Course 6, Tour Source: Tour book from American Express Vacations (AXV), Tour book from Continental Vacations (CAV), Tour book payment application, Tour book modifications, Tour information in AIS, TourSource booking cancellation, TourSource booking change, TourSource brochure request, TourSource PNRs in Amadeus, TourSource tour book. Course 7, TIMATIC: Electronic travel authority, TIMATIC by referencing a PNR segment, TIMATIC expert mode, TIMATIC full-text entries, TIMATIC guided mode, TIMATIC rules.



Course: CONVERSION: MOVING TO AMADEUS
Completion Time: 40 hours
Course Structure: 17 Lessons, 7 Exercises, 6 Quizzes, 1 Final Exam
Cost: USD $199
Course Description: A specially designed course for experienced GDS users. This course will leverage your knowledge of another GDS to teach you Amadeus in a fraction of the time.
Subjects Covered...
Signing in and out, agent work areas, help system, information system (AIS), encode and decode, time and date functions, PNR overview, basic PNR retrieval, PNR subfield display, flight availability, return availability, availability options, alliance availability, availability change options, availability access types, direct access availability, dual city pair availability, flight information, minimum connecting times, building a PNR, booking seats from availability, enter name elements, enter contact elements, enter a ticketing element, enter a received-from element, build and end a complete PNR, remark element, address elements, frequent flyer element, OSI element, SSR element, form of payment element, commission element, changing and canceling PNR elements, cancel PNR elements, change contact and ticketing elements, change name elements, rebook itinerary segments, manually rearrange segments, changing segment status, seat maps and seat assignment, seating requests by type, seat maps and specific seat assignment, modify seating elements, displaying profiles, creating PNRs from profiles, modify profiles, PNR claim, passive segments, non-homogeneous PNRs, PNR replication, fare displays, displaying fare notes, displaying fare note categories, itinerary pricing, itinerary pricing for single passenger, itinerary pricing for multiple passengers, moving between multiple and single psgr pricing, stored itinerary pricing, itinerary pricing with optional modifiers, itinerary pricing with discounted fares (unifares), fare elements, itinerary pricing with value pricer, fare notes from itinerary pricing, cars, vehicle type codes, direct car sell, car location lists, car availability and rate displays, modifying and canceling car segments, hotels, hotel location lists, hotel availability, hotel bookings, hotel features displays, displaying specific categories of hotel features, hotel pricing displays, queues, queue count, placing PNRs on queue, option element, queues access, remove PNRs from queue, delay PNRs from queue, ticket and invoice/itinerary printing, basic ticketing entry, optional ticketing qualifiers, electronic ticket record, invoice entries, invoice adjustment remarks



Course: AMADEUS - AIRLINE RESERVATIONS
Completion Time: 50 hours
Course Structure: 31 Lessons, 7 Exercises, 9 Quizzes, 31 Drills, 2 Final Exams
Cost: USD $199
Course Description: A pair of courses that provide detailed coverage of all Amadeus functions related to air and flight bookings. The initial course covers flight availability and PNR building basics, and the second course builds on these skills to cover more advanced aspects of airline reservations. Taken together, these courses teach you everything you need to know to construct complete reservations (PNRs) for itineraries that include flight bookings only. Also covered are Amadeus reference systems that can assist with airline reservations. (Note: These courses also come bundled with the Amadeus Comprehensive Training Package.)
Subjects Covered...
Course 1: Agent work areas, AIS, basic and advanced PNR elements, basic flight availability, basic timetables, basic/miscellaneous PNR retrieval entries, book/cancel/rebook segments, calculator functions, calendar functions, cancel/change PNR elements, change/cancel seating elements, clock functions, currency conversion, encode/decode aircraft equipment, encode/decode airlines, encode/decode cities and airports, encode/decode countries, flight details, help system, seat maps/requests/wishes, sign in/out. Course 2: Advanced flight availability, ARNK segments, change segment status, direct access, non-homogeneous PNRs, open segments, option element, passive segments, placing PNRs on queue, PNR claim, priority waitlist, profiles, queues, schedule changes, split PNR, waitlist assurance, waitlist segments.



Course: AMADEUS - AUTOMATED FARES AND TICKETING
Completion Time: 25 hours
Course Structure: 12 Lessons, 1 Exercise, 3 Quizzes, 12 Drills, 1 Final Exam
Cost: USD $129
Course Description: Provides detailed coverage of all Amadeus functions related to fare, pricing, and ticketing... including finding the best fare/price for an itinerary, invoicing functions, and issuing EMDs. (Note: This course also comes bundled with the Amadeus Comprehensive Training Package.)
Subjects Covered...
"Best Buy" pricing, "Best Buy" pricing with automatic rebook, change/delete fare elements, change/modify fare displays, comm ission element, create TST, delete TST, electronic ticketing, fare displays, far e endorsement element, fare notes, fare routing information, fare rules, form of payment, itinerary pricing, pricing specific passenger types, pricing specific passengers, pricing specific segments, print tickets, print tickets from queue, issuing EMDs.



Course: AMADEUS - CAR RESERVATIONS
Completion Time: 20 hours
Course Structure: 8 Lessons, 2 Exercises, 3 Quizzes, 8 Drills, 1 Final Exam
Cost: USD $129
Course Description: Provides detailed coverage of all Amadeus functions related to car reservations... including functions to search and book rental cars, and find the most convenient car rental locations. (Note: This course also comes bundled with the Amadeus Comprehensive Training Package.)
Subjects Covered...
Availability single company, availability multi-company, availability options, book direct, book from a location list, book from availability, book from a PNR, book with options, cancel car segment, car segment amendments, car segment fields, car terms from a PNR, car terms from availability, encode/decode car company names/codes, location lists multi-company, location lists single company, rules, vehicle type codes.



Course: AMADEUS - HOTEL RESERVATIONS
Completion Time: 25 hours
Course Structure: 10 Lessons, 3 Quizzes, 10 Drills, 1 Final Exam
Cost: USD $129
Course Description: Provides detailed coverage of all Amadeus functions related to hotel reservations... including functions to search and book hotel rooms, and find hotels that meet specific client criteria. (Note: This course also comes bundled with the Amadeus Comprehensive Training Package.)
Subjects Covered...
Access plus hotels, availability direct, availability from location list, availability from a PNR, availability from multi-property availability, book direct, book from location list, book with options, display options, encode/decode hotel company names/codes, hotel features, hotel help pages, hotel segments - adding, changing, deleting, location lists, pricing displays.



Course: AMADEUS - TOUR SOURCE
Completion Time: 8 hours
Course Structure: 3 Lessons, 1 Quiz, 1 Final Exam
Cost: USD $99
Course Description: Provides detailed coverage of all Amadeus functions related to booking tours... including the Tour Source booking engine. (Note: This course also comes bundled with the Amadeus Comprehensive Training Package.)
Subjects Covered...
Tour book from American Express Vacations (AXV), Tour book from Continental Vacations (CAV), Tour book payment application, Tour book modifications, Tour information in AIS, TourSource booking cancellation, TourSource booking change, TourSource brochure request, TourSource PNRs in Amadeus, TourSource tour book.



Course: AMADEUS - TIMATIC
Completion Time: 10 hours
Course Structure: 4 Lessons, 1 Quiz, 3 Drills, 1 Final Exam
Cost: USD $99
Course Description: Provides detailed coverage of how to access and use the Timatic reference system to look up passport, visa, health, and other information related to international travel. (Note: This course also comes bundled with the Amadeus Comprehensive Training Package.)
Subjects Covered...
Electronic travel authority, TIMATIC by referencing a PNR segment, TIMATIC expert mode, TIMATIC full-text entries, TIMATIC guided mode, TIMATIC rules.