Courses

Outlines // GDS Training // WORLDSPAN

Scroll down or click on the links below to see the outlines for the online Worldspan GDS training courses.

INTRODUCTION TO WORLDSPAN

Introduction to Worldspan

Course Outline:

Lesson 1: Sine in and out, encode and decode cities and airlines

Preface – Introduction
Section 1 – Introduction to the course
Section 2 – Course outline
Section 3 – Sine into Worldspan
Section 4 – Sine out of Worldspan
Section 5 – Encoding city and airline names
Section 6 – Decoding city and airline codes
Section 7 – Review questions
Section 8 – Recap

Lesson 2: PNR display

Preface – Introduction
Section 1 – Display a PNR
Section 2 – Display PNR subfields
Section 3 – Display history of PNR
Section 4 – Review questions
Section 5 – Recap

Lesson 3: Flight availability, return availability

Preface – Introduction
Section 1 – Display flight availability
Section 2 – Display return availability
Section 3 – Review questions
Section 4 – Recap

Lesson 4: Advanced flight availability

Preface – Introduction
Section 1 – Advanced availability entries
Section 2 – Display availability continuation entries
Section 3 – Display flight service info from availability
Section 4 – Brief introduction to ACCESSPLUS
Section 5 – Review questions
Section 6 – Recap

Lesson 5: Book flights, enter basic PNR fields

Preface – Introduction
Section 1 – Book flights
Section 2 – Book connecting flights
Section 3 – Enter a name into a PNR
Section 4 – Enter a phone number into a PNR
Section 5 – Enter a ticketing date into a PNR
Section 6 – Enter a received-from into a PNR
Section 7 – Practice building a complete PNR
Section 8 – Review questions
Section 9 – Recap

Lesson 6: Form of payment, remarks, addresses, GFAX messages

Preface – Introduction
Section 1 – Enter form of payment remarks
Section 2 – Enter general remarks
Section 3 – Enter mailing address remarks
Section 4 – GFAX messages
Section 5 – Enter OSI messages
Section 6 – Enter SSR messages
Section 7 – Enter SSR frequent traveler messages
Section 8 – Review questions
Section 9 – Recap

Lesson 7: Cancel and rebook flights, change and delete psgr data

Preface – Introduction
Section 1 – Cancel itinerary segments
Section 2 – Shortcut entry to cancel and rebook itinerary
Section 3 – Change passenger data
Section 4 – Delete passenger data
Section 5 – Review questions
Section 6 – Recap

Quiz 1: Questions on the material covered in Lessons 1-7
Lesson 8: Seat maps, seat assignment

Preface – Introduction
Section 1 – Display a seat map
Section 2 – Assign specific seats
Section 3 – Assign seats by area
Section 4 – Cancel seat assignments
Section 5 – Review questions
Section 6 – Recap

Lesson 9: Car availability

Preface – Introduction
Section 1 – Introduction to rental cars
Section 2 – Vehicle type codes
Section 3 – Encode, decode car vendors
Section 4 – Car availability
Section 5 – Specify vendor in availability
Section 6 – Change vendor in availability
Section 7 – Specify vehicle in availability
Section 8 – Change vehicle in availability
Section 9 – Specify vehicle and vendor in availability
Section 10 – Introduction to advanced availability modifiers
Section 11 – Class and type availability modifiers
Section 12 – Plan identifier availability modifier
Section 13 – Location availability modifier
Section 14 – Review questions
Section 15 – Recap

Lesson 10: Car sell, modify car segment

Preface – Introduction
Section 1 – Book vehicle from availability display
Section 2 – Introduction to advanced sell modifiers
Section 3 – Corporate ID and frequent traveler sell modifiers
Section 4 – Special equipment sell modifier
Section 5 – Special information sell modifier
Section 6 – Additional sell modifiers
Section 7 – Modify existing car segment
Section 8 – Review questions
Section 9 – Recap

Lesson 11: Car information, car location, car rules, car details

Preface – Introduction
Section 1 – Car information displays
Section 2 – Car location displays
Section 3 – Car rule displays
Section 4 – Car rule displays from car segment
Section 5 – Car detail displays
Section 6 – Car detail displays from segment
Section 7 – Review questions
Section 8 – Recap

Lesson 12: Hotel list, hotel availability, hotel rate rules

Preface – Introduction
Section 1 – Displaying a hotel list
Section 2 – Displaying hotel details
Section 3 – Displaying hotel availability
Section 4 – Displaying hotel rate rules
Section 5 – Review questions
Section 6 – Recap

Lesson 13: Book a hotel room

Preface – Introduction
Section 1 – Booking a hotel room
Section 2 – Booking a hotel room scenario
Section 3 – Review questions
Section 4 – Recap

Quiz 2: Questions on the material covered in Lessons 8-13
Lesson 14: Fare displays and fare rules

Preface – Introduction
Section 1 – Retrieve a fare display
Section 2 – Additional fare display entries
Section 3 – Display fare rules
Section 4 – Display more fare rules
Section 5 – Review questions
Section 6 – Recap

Lesson 15: Itinerary pricing

Preface – Introduction
Section 1 – Ticketing facts field
Section 2 – Pricing an itinerary
Section 3 – Rebook itinerary in least-expensive class
Section 4 – Additional itinerary pricing entries
Section 5 – Introduction to optional pricing modifiers
Section 6 – Name-select modifier
Section 7 – Segment-select modifier
Section 8 – Additional itinerary pricing modifiers
Section 9 – Review questions
Section 10 – Recap

Lesson 16: Ticketing

Preface – Introduction
Section 1 – Print tickets for a PNR
Section 2 – Add modifiers to print ticket entry
Section 3 – Other ticketing arrangments - PTA and TOD
Section 4 – Electronic ticketing
Section 5 – Review questions
Section 6 – Recap

Lesson 17: Queues

Preface – Introduction
Section 1 – Introduction to queues
Section 2 – Agency queue system
Section 3 – Count queues in system
Section 4 – Access queues in system
Section 5 – Work through queue 1, category 0
Section 6 – Work through queue 7, category 2
Section 7 – Place a PNR on queue
Section 8 – Review questions
Section 9 – Recap

Lesson 18: Reduce and divide PNR

Preface – Introduction
Section 1 – Reduce a party
Section 2 – Divide a PNR
Section 3 – Divide a PNR by name numbers
Section 4 – Divide a PNR by passenger
Section 5 – Review questions
Section 6 – Recap

Lesson 19: Currency, calculator, date and time, switch work areas

Preface – Introduction
Section 1 – Converting currency
Section 2 – Calculator functions
Section 3 – Calculate calendar dates
Section 4 – Display current time of day in another city
Section 5 – Switching agent assembly areas
Section 6 – Review questions
Section 7 – Recap

Lesson 20: Worldspan HELP, INFO, reference system

Preface – Introduction
Section 1 – Worldspan HELP system
Section 2 – Worldspan INFO system
Section 3 – Worldspan reference system
Section 4 – Review questions
Section 5 – Recap

Quiz 3: Questions on the material covered in Lessons 14-20
Final Assessment Exam 1: Final Assessment Exam

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