Outlines // Travel Technology Training
Scroll down or click on the link below to see the outline for our main Travel Technology course offering:
The outline follows below.
Travel Technology Essentials
Course Outline:
- Unit 1 - Introduction to Travel Technology
- Lesson 1 - Introduction
- Preface - Lesson Intro
- Section 1 - Course Introduction
- Section 2 - Course Outline
- Section 3 - Conventions Used
- Section 4 - Telecom Overview
- Section 5 - Travel Technology Overview
- Section 6 - Recap of Lesson 1
- Drill 1 - Questions on the material in Lesson 1
- Lesson 2 - Telecom Basics
- Preface - Lesson Intro
- Section 1 - History of Telecom
- Section 2 - Modern Telecom
- Section 3 - Telecom Services
- Section 4 - Telecom Networks
- Section 5 - Network Types
- Section 6 - Analog and Digital Communications
- Section 7 - Bandwidth and Multiplexing
- Section 8 - Protocols and Standards
- Section 9 - Recap of Lesson 2
- Drill 2 - Questions on the material in Lesson 2
- Lesson 3 - Travel Technology Basics
- Preface - Lesson Intro
- Section 1 - History of Travel Technology
- Section 2 - Modern Travel Technology
- Section 3 - CRS and GDS Systems
- Section 4 - Internet-Based Travel Distribution
- Section 5 - Operations Travel Technologies
- Section 6 - Recap of Lesson 3
- Drill 3 - Questions on the material in Lesson 3
- Quiz 1 - Questions on Lessons 1 through 3
- Unit 2 - Modern Telecom Technologies
- Lesson 4 - Telephony and Related Services
- Preface - Lesson Intro
- Section 1 - History of Telephony
- Section 2 - Telephony Communications Overview
- Section 3 - Business-Grade Telephony
- Section 4 - PSTN Network Technologies
- Section 5 - Mobile Telephony
- Section 6 - ISDN
- Section 7 - Fax Services
- Section 8 - Recap of Lesson 4
- Drill 4 - Questions on the material in Lesson 4
- Lesson 5 - Internet and Web-Based Services
- Preface - Lesson Intro
- Section 1 - History of the Internet
- Section 2 - Internet Communications Overview
- Section 3 - Internet Infrastructure
- Section 4 - Internet Protocols and Services
- Section 5 - DNS and Domain Names
- Section 6 - Anatomy of a Web Session
- Section 7 - Web Data Formats
- Section 8 - Web 2.0
- Section 9 - Recap of Lesson 5
- Drill 5 - Questions on the material in Lesson 5
- Lesson 6 - Data Network Technologies
- Preface - Lesson Intro
- Section 1 - Data Network Overview
- Section 2 - LAN Technologies
- Section 3 - Network Address Translation (NAT)
- Section 4 - WAN Overview
- Section 5 - WAN Technologies
- Section 6 - Wireless Technologies
- Section 7 - Virtual Private Networks (VPNs)
- Section 8 - Recap of Lesson 6
- Drill 6 - Questions on the material in Lesson 6
- Lesson 7 - VoIP and Convergence Technologies
- Preface - Lesson Intro
- Section 1 - Telecom Convergence Overview
- Section 2 - Voice over IP (VoIP) Basics
- Section 3 - VoIP Protocols and Standards
- Section 4 - Business-Grade VoIP
- Section 5 - Videophone and Videoconferencing
- Section 6 - Other Convergence Technologies
- Section 7 - Recap of Lesson 7
- Drill 7 - Questions on the material in Lesson 7
- Quiz 2 - Questions on Lessons 4 through 7
- Unit 3 - Travel Sales & Distribution Technologies
- Lesson 8 - GDS Systems
- Preface - Lesson Intro
- Section 1 - GDS Overview
- Section 2 - Technology Overview
- Section 3 - Amadeus
- Section 4 - Sabre
- Section 5 - Galileo
- Section 6 - Worldspan
- Section 7 - Service Oriented Architecture (SOA)
- Section 8 - GDS-Based E-Commerce
- Section 9 - Recap of Lesson 8
- Drill 8 - Questions on the material in Lesson 8
- Lesson 9 - GDS New Entrants (GNEs)
- Preface - Lesson Intro
- Section 1 - GNE Overview
- Section 2 - Technology Overview
- Section 3 - ITA Software
- Section 4 - G2 Switchworks
- Section 5 - Other Players
- Section 6 - GNE-Based E-Commerce
- Section 7 - Recap of Lesson 9
- Drill 9 - Questions on the material in Lesson 9
- Lesson 10 - Travel E-Commerce
- Preface - Lesson Intro
- Section 1 - Travel E-Commerce Overview
- Section 2 - Creating a Web Presence
- Section 3 - Interactive Web Elements
- Section 4 - Online Travel Bookings
- Section 5 - Online Payment Options
- Section 6 - Travel Search Engines
- Section 7 - Business-to-Business (B2B)
- Section 8 - Marketing
- Section 9 - Recap of Lesson 10
- Drill 10 - Questions on the material in Lesson 10
- Quiz 3 - Questions on Lessons 8 through 10
- Unit 4 - Travel Operations & Communications Technologies
- Lesson 11 - Schedules, Fares, Inventory, and Ticketing
- Preface - Lesson Intro
- Section 1 - Overview
- Section 2 - Flight Schedules
- Section 3 - Air Fares and Pricing
- Section 4 - Inventory Tracking
- Section 5 - Ticketing
- Section 6 - Yield Management
- Section 7 - Recap of Lesson 11
- Drill 11 - Questions on the material in Lesson 11
- Lesson 12 - Travel Communications Standards
- Preface - Lesson Intro
- Section 1 - Overview
- Section 2 - Coding Systems
- Section 3 - IATA Standards
- Section 4 - IATA Type B Messaging
- Section 5 - EDI Standards
- Section 6 - XML and OTA
- Section 7 - Miscellaneous Travel Standards
- Section 8 - Recap of Lesson 12
- Drill 12 - Questions on the material in Lesson 12
- Lesson 13 - Other Travel Technologies
- Preface - Lesson Intro
- Section 1 - Overview
- Section 2 - IATA
- Section 3 - SITA
- Section 4 - AFTN
- Section 5 - ARINC
- Section 6 - Recap of Lesson 13
- Drill 13 - Questions on the material in Lesson 13
- Quiz 4 - Questions on Lessons 11 through 13
- Unit 5 - Travel Technology Case Studies
- Lesson 14 - The Global Technology Landscape
- Preface - Lesson Intro
- Section 1 - Overview
- Section 2 - Industrialized Nations
- Section 3 - Newly-Industrialized Nations
- Section 4 - Developing Nations
- Section 5 - Technological Growth
- Section 6 - Recap of Lesson 14
- Drill 14 - Questions on the material in Lesson 14
- Lesson 15 - Case Studies: Single Travel Office
- Preface - Lesson Intro
- Section 1 - Overview
- Section 2 - Small Office
- Section 3 - Medium Office
- Section 4 - Large Office
- Section 5 - Recap of Lesson 15
- Drill 15 - Questions on the material in Lesson 15
- Lesson 16 - Case Studies: Multiple Travel Offices
- Preface - Lesson Intro
- Section 1 - Overview
- Section 2 - Inter-Office Voice
- Section 3 - Inter-Office Data
- Section 4 - Remote Access
- Section 5 - Home-Based Workers
- Section 6 - Recap of Lesson 16
- Drill 16 - Questions on the material in Lesson 16
- Lesson 17 - Case Studies: Call Centers
- Preface - Lesson Intro
- Section 1 - Overview
- Section 2 - Setting up a Call Center
- Section 3 - Call Center Case Study
- Section 4 - Advanced Call Center Implementations
- Section 5 - Outsourcing
- Section 6 - Recap of Lesson 17
- Drill 17 - Questions on the material in Lesson 17
- Quiz 5 - Questions on Lessons 14 through 17
- Unit 6 - Technology Trends
- Lesson 18 - Future of Telecom
- Preface - Lesson Intro
- Section 1 - Telecom Trends
- Section 2 - Proliferation of Fiber Optics
- Section 3 - Proliferation of Wireless
- Section 4 - Future of the Internet
- Section 5 - Future of the Web
- Section 6 - A Future Telecom Scenario
- Section 7 - Recap of Lesson 18
- Drill 18 - Questions on the material in Lesson 18
- Lesson 19 - Future of Travel Technology
- Preface - Lesson Intro
- Section 1 - Travel Technology Trends
- Section 2 - Future Distribution Models
- Section 3 - Future of Travel Communications
- Section 4 - Automation in the Travel Industry
- Section 5 - Virtual Tourism
- Section 6 - A Future Travel Scenario
- Section 7 - Another Future Travel Scenario
- Section 8 - Recap of Lesson 19
- Drill 19 - Questions on the material in Lesson 19
- Lesson 20 - Conclusion
- Preface - Lesson Intro
- Section 1 - Staying Ahead of the Curve
- Section 2 - Technological Progress: A Critical Look
- Section 3 - Final Words
- Final Exam - Comprehensive exam on the entire course

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