Support

For each purchase you make, you get both technical and instructional support, as follows:

Note that all support is provided via email. At this time, we do not offer phone support. Emails will be answered by our technicians and/or subject matter experts in a timely manner, oftentimes within minutes.

How To Get Help

When you first sign up for a course, you will be given a User ID and password, along with complete instructions for using the training system.

If you run into trouble, we ask that you first peruse the main FAQ document, which has a list of answers to frequently asked questions

If you still have problems, you should proceed to contact either the technical or instructional support staff by sending an email to the appropriate address.

To learn more, use the links on the navigation bar to the left.

About Our Support Staff

Technical support is provided by staff members who are thoroughly versed on the Training System software and how it works.

Instructional support is provided by qualified subject matter experts with at least 5 years of experience as well as all applicable certifications in the subject matter at hand.

Our Support Philosophy

We strive to make your learning experience as smooth as possible. Our support staff will answer all of your questions in a timely manner and work with you closely until the matter is resolved.

We closely monitor our support staff to ensure the highest levels of customer service. We encourage you to leave us feedback via our online questionnaire so we can better assess how well we have served you and continue to do our best in the future.